General
Are you a legitimate business?
Yes, we are a legitimate business dedicated to making niche perfumery accessible and affordable for everyone by operating on very thin margins. Please visit our media page to explore our olfactory content on YouTube. Follow us on Facebook and Instagram, and subscribe to our newsletter to receive exclusive offers.
How are your prices so low?
Like traditional businesses, we buy products in bulk from distributors at competitive rates. However, our business model is different as we operate solely online. By keeping our operations lean with low overhead costs, a minimal physical footprint, and a small, efficient team, we can pass these savings directly to you. This allows us to offer high-quality products at significantly reduced prices, giving you exceptional value.
What payment options do you accept?
We accept payments through Visa, Mastercard, Discover, American Express, PayPal, Shop Pay, Apple Pay, and Google Pay.
Do I have to pay sales tax?
We are based in Indiana, New York, Florida, California, Texas, Oklahoma. Therefore, we are legally required to collect sales tax on all online transactions in these states. Orders shipped to addresses outside of listed states will not be charged sales tax.
Do you sell wholesale?
No. we do not offer any wholesale. We do send out ocassional coupons to newsletter subscribers.
Returns/ Cancellations
What is your return policy?
Our return policy is valid for up to 15 days from the date of delivery. Please note that we do not offer returns or refunds for orders outside the United States; all international sales are final.
To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. We will provide you with a return shipping label, and the return shipping costs $15, along with a 10% restocking fee, will be deducted from your refund. Please note, for returns from Hawaii, Alaska, and Puerto Rico, an additional $18 shipping fee will apply.
If the seal is opened or the product has been used, a minimum restocking fee of 20% will apply, with the fee potentially increasing based on the extent of usage.
Upon receiving and inspecting your return shipment, we will process the refund to your original method of payment or issue store credit. Please allow up to two business days for the refund to be processed once we receive the returned product. In case we find the product damaged/ used we will provide images of the products received by us.
We strive to handle all returns and refunds with efficiency and transparency, ensuring your satisfaction with our services. If you have any questions about your return please email our team and we will be happy to help.
What if I want to return after if the item is not in its original form?
If the seal is opened or the product has been used, a minimum restocking fee of 20% will be deducted from your refund if you choose to receive the original form of payment.
We can provide a prepaid return label for your convenience. Once we receive and inspect your return shipment, we will proceed with processing your refund according to your preferred method of payment. Please allow up to two business days for the refund to be processed after we receive the returned product. Your satisfaction is important to us, and we strive to handle returns and refunds efficiently and transparently.
Why do you occasionally ask for identification/ Photo ID for the order verification?
We request identification to verify orders flagged by Shopify as high or medium risk. This measure helps us prevent fraudulent orders and keep prices low for everyone. Upon request, we can also provide a copy of the analysis done by Shopify. We use your ID and email as proof of a valid transaction in case of a chargeback by any bank or payment processing company. This process is required only once, and after that, we mark you on our safe buyer's list with your ID available. If the ID is not provided within two days, we reserve the right to cancel your order at our discretion.
How do i request a fragrance ?
If a product is listed on our site but is out of stock, you can register your email in the "Notify Me" section to send us a request regarding that fragrance. If the product is not listed, you can fill out the Fragrance Request Form to let us know your interest.
Shipping and related claims
How quickly will my order be processed?
Our standard practice is to process all orders within one business day. However, during peak periods, such as holiday sales, processing times may extend to up to two business days. We would like to inform you that we do not ship orders on weekends or national holidays. Consequently, any orders placed after 12 PM on a Friday will be processed and shipped on the following Monday.
We strive to ensure timely delivery and appreciate your understanding during busy periods. Our commitment is to provide the highest level of service while managing increased order volumes efficiently. Thank you for your patience and continued support.
My tracking information indicates the package has been delivered, but I am unable to locate it. What steps should I take?
We strongly recommend that you begin by consulting your local FedEx/ UPS/ USPS office to determine the cause of the issue with your delivery. Should you suspect that the package has been stolen from your porch, known as porch piracy, our team is prepared to assist you in processing an insurance claim.
In instances of porch piracy or what is known as friendly neighborhood fraud (where tracking information shows that the package was delivered, but the buyer asserts otherwise), it is essential that we have proof of theft to proceed with an insurance claim. If such proof is unavailable, it will be necessary for the buyer to file a police report documenting the theft in order to file a claim and process any potential refund.
Please be advised that if the buyer does not provide either proof of theft or a police report, Olfactoryfactory LLC will not be held liable for the loss, even if the buyer has opted for shipping protection. This policy ensures that we can effectively manage and address genuine cases of theft while maintaining fair practices for all parties involved.
Is it mandatory to take the shipping insurance offer at checkout?
While shipping insurance is optional and non-refundable, we strongly recommend that our buyers purchase it if they want us to be liable for any loss, damage, or theft during transit. If you choose to opt out of the additional insurance, you will be responsible for any risks once the product is shipped.
Where is my package?
You can track your package using the tracking number provided in the order fulfillment email.
What shipping options do you offer?
We exclusively utilize FedEx, UPS, and USPS for our shipping needs, selecting the carrier that best serves your specific zip code. These carriers are renowned for their reliable and efficient services.
Our commitment to using these reputable carriers underscores our dedication to providing you with the highest quality shipping experience. We aim to ensure that your packages are delivered securely, accurately, and in a timely manner, meeting and exceeding your expectations.
Do you ship international?
At this time, we offer shipping exclusively within the United States and Puerto Rico.
Fragrance and authenticity related
What is niche fragrance?
Niche fragrances are meticulously crafted by companies solely dedicated to the art of perfumery, setting them apart from those produced by fashion houses. These exclusive scents are produced on a much smaller scale, ensuring a unique and high-quality product. Due to their specialized nature, niche fragrances have a limited presence in mainstream retail outlets and are typically available only at high-end boutiques. This exclusivity adds to their allure, offering discerning customers a distinctive and luxurious olfactory experience.
What is a decanted sample ?
A decanted sample is a small portion of a fragrance that has been transferred from its original bottle into a smaller, typically unbranded container, such as a vial or atomizer. This process allows customers to try a smaller amount of the fragrance before committing to purchasing a full-sized bottle. Decanted samples are often used in the perfume community to share and trade fragrances or to provide an affordable way for individuals to experience various scents.
How are your prices cheaper than retail?
Much like traditional businesses, we procure products in bulk from distributors at competitive rates. However, our business model diverges significantly from typical retailers as we operate exclusively as an online store. By maintaining a lean operation with low overhead costs, including a minimal physical footprint and a small, efficient team, we are able to pass these savings directly to our customers. This approach enables us to offer our products at significantly reduced prices, providing you with exceptional value without compromising on quality.
What is a tester?
Testers are typically intended for display at department store counters and serve as demonstration units. When we procure products in bulk, we sometimes acquire testers at a marginally lower cost compared to the standard retail bottles. These testers may come in alternative packaging, such as plain white boxes, and some might arrive without a cap. We ensure that the condition of each tester is explicitly detailed on the respective product page.
If the presentation is important to you, or if you are purchasing a gift, we highly recommend choosing the regular retail bottle. This option guarantees the complete, standard packaging that aligns with your expectations for a polished and presentable product.
Are the samples sprayer vials or dabbers?
All samples we offer come with sprayer in glass vial.